General Terms and Conditions
cdb-solutions - a trade name of Creative Design and Business V.O.F.
These General Terms and Conditions apply to agreements between cdb-solutions and customers. They have been drafted for sales to consumers and business customers, with particular attention to personalized textile, print and embroidery products.
Contents
- Applicability and definitions
- Formation of the agreement
- Right of withdrawal for consumers
- Prices and payment
- Delivery, shipping and risk
- Retention of title
- Conformity, warranty and complaints
- Personalized products and processing on the customer’s instructions
- Goods and content supplied by the customer
- Liability and force majeure
- Applicable law and competent court
- Dispute resolution and complaints procedure
- Appendix 1. Model withdrawal form
1. Applicability and definitions
1.1 Applicability
These General Terms and Conditions (hereinafter: “Terms”) apply to all offers, quotations, orders, agreements and deliveries of cdb-solutions, a trade name of Creative Design and Business V.O.F., having its registered office at Bosstraat 90a, 6071 PZ Swalmen, the Netherlands (hereinafter: “CDB Solutions”).
Deviations from these Terms are valid only if they have been expressly confirmed in writing by CDB Solutions in advance. The customer’s general terms and conditions or purchasing terms are expressly rejected unless CDB Solutions has accepted them in writing in advance.
1.2 Definitions
In these Terms, the following definitions apply:
- “Consumer”: any natural person acting for purposes outside his or her trade, business, craft or profession.
- “Business customer”: any natural person or legal entity acting in the exercise of a trade, business, craft or profession.
- “Personalized product”: a product manufactured to the customer’s specifications that is not prefabricated, is made on the basis of an individual choice or decision of the customer, or is clearly intended for a specific person, organization, occasion or use. This may include, among other things: embroidery, DTF prints, printing, personalization with a name, logo, image, text, design, colour combination or custom work.
- “In writing”: by letter, e-mail or another durable medium, including chat or WhatsApp communications confirmed in writing.
1.3 Availability of the Terms
The Terms will be made available to the customer before, or at the latest upon, conclusion of the agreement via the website, quotation, ordering environment or in another way that enables the customer to save and consult the text at a later time.
2. Formation of the agreement
2.1 Offers and product information
Product descriptions, images, quotations and other information on the website, in catalogues, quotations and communications from CDB Solutions have been compiled with care, but do not constitute a binding offer. Obvious mistakes, typographical errors, pricing errors, stock differences and technical errors are not binding on CDB Solutions.
Images, colours and representations on screens are indicative. Minor deviations that do not affect the normal use, function or essential characteristics of the product do not constitute a defect. Consumers’ statutory rights in the event of non-conformity remain fully in force.
2.2 Order and acceptance
The customer makes an offer by placing an order through the webshop, accepting a quotation or otherwise submitting an order to CDB Solutions. An automatically sent acknowledgement of receipt confirms only that the order has been received and does not yet constitute acceptance.
The agreement is formed when CDB Solutions confirms the order in writing, actually commences performance of the order or dispatches the goods, whichever occurs first. CDB Solutions may refuse an order or request additional information, for example in the event of unclear specifications, insufficient availability, pricing errors, payment issues or reasonable doubt about rights in content supplied.
2.3 Order details and communication
The customer is responsible for the accuracy and completeness of the information provided, including name, address, e-mail address, delivery address, invoicing details, dimensions, quantities, personalization data and files. The customer must ensure that e-mails from CDB Solutions can be received and are not blocked by spam filters.
en is nog geen aanvaarding.
De overeenkomst komt tot stand op het moment waarop CDB Solutions de bestelling schriftelijk bevestigt, de bestelling feitelijk in uitvoering neemt of de goederen verzendt, afhankelijk van wat het eerst plaatsvindt. CDB Solutions kan een bestelling weigeren of aanvullende informatie vragen, bijvoorbeeld bij onduidelijke specificaties, onvoldoende beschikbaarheid, prijsfouten, betalingsproblemen of gegronde twijfel over rechten op aangeleverde inhoud.
2.4 Language and contract text
The agreement may be concluded in the language offered during the ordering process or in the quotation. The Dutch version of these Terms shall prevail in their interpretation. This does not affect mandatory consumer protection under the law of the consumer’s country of habitual residence.
3. Right of withdrawal for consumers
3.1 Statutory cooling-off period
In the case of a distance contract or a contract concluded outside the sales premises, the consumer generally has the right to withdraw from the agreement within 14 days without giving any reason. In the case of a purchase of goods, the period starts on the day after the consumer, or a third party designated by the consumer other than the carrier, has physically taken possession of the goods.
3.2 Exercise of the right of withdrawal
The consumer may exercise the right of withdrawal by sending CDB Solutions an unequivocal statement within the withdrawal period, for example by e-mail to info@cdb-solutions.com. The consumer may also use the model form in Appendix 1, but is not obliged to do so.
Following a valid withdrawal, CDB Solutions will reimburse the payments received from the consumer, including the standard delivery costs. Additional costs resulting from the consumer’s choice of a delivery method that is more expensive than the least expensive standard delivery will not be reimbursed. CDB Solutions may withhold reimbursement until the goods have been received or the consumer provides evidence that they have been returned, whichever occurs first.
The consumer must return the goods without undue delay and no later than 14 days after withdrawal. The direct costs of return shipping are borne by the consumer unless CDB Solutions has stated otherwise in writing in advance. The consumer is liable only for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
3.3 Exception for personalized products
The right of withdrawal does not apply to the supply of goods made to the consumer’s specifications that are not prefabricated and are made on the basis of an individual choice or decision of the consumer, or that are clearly intended for a specific person. This statutory exception is set out in Article 6:230p, opening words and under (f)(1) of the Dutch Civil Code.
Important for personalization For a personalized product that falls within this statutory exception, withdrawal is excluded. Because this product is made specifically for the customer and generally cannot, or can only to a limited extent, be sold to others, cancellation or amendment is no longer possible once CDB Solutions has started production. Statutory rights in the event of a defective or non-conforming product remain fully in force. |
3.4 Services and work on a product supplied by the customer
For services such as digitizing, design work, embroidery or printing on a product supplied by the customer, CDB Solutions may begin within the withdrawal period only if the consumer expressly requests this. If the consumer withdraws from the agreement after performance has commenced at his or her express request, the consumer shall owe a proportionate amount for the part of the service already performed at that time, insofar as permitted by law.
For services that are fully performed within the withdrawal period, the right of withdrawal may lapse if the consumer has expressly agreed in advance to immediate performance and has acknowledged that he or she will lose the right of withdrawal once the service has been fully performed, insofar as the statutory requirements for this have been met.
3.5 Business customers
Business customers have no statutory right of withdrawal unless CDB Solutions has expressly agreed to this in writing in advance.
4. Prices and payment
4.1 Prices
Consumer prices stated on the website include VAT unless expressly stated otherwise. Delivery, shipping, payment or other additional costs will be clearly stated before the order is completed, insofar as they apply. In business quotations, VAT is stated separately unless expressly indicated otherwise.
4.2 Payment methods and time of payment
The available payment methods and the time of payment are stated in the webshop, quotation or order confirmation. Payment through an external payment service provider takes place in accordance with the terms of the selected payment service provider.
For consumers, CDB Solutions does not require advance payment above the maximum permitted by law. For business customers, different payment arrangements, deposits or advance payments may be agreed in writing, particularly for custom work, larger quantities or specially purchased goods.
4.3 Default in payment
Where payment is made by invoice, the payment period stated on the invoice applies. If no period is stated, payment by business customers is due within 14 days after the invoice date. In the event of late payment, the customer shall owe statutory interest and reasonable extrajudicial collection costs after an appropriate reminder where this is required by law.
Before extrajudicial collection costs are charged to a consumer, a free payment reminder with a period of at least 14 days will always be sent first, in accordance with the statutory requirements.
5. Delivery, shipping and risk
5.1 Delivery area and delivery time
CDB Solutions delivers within the delivery area specified in the webshop, quotation or order confirmation. Delivery takes place at the delivery address provided by the customer unless otherwise agreed in writing.
Stated delivery times are indicative unless a specific delivery time has expressly been agreed in writing as a final deadline. For consumers, CDB Solutions will deliver no later than within the agreed period. If no period has been agreed, delivery will take place no later than within 30 days, unless the nature of the order or another statutory exception justifies a different period.
5.2 Delay and non-delivery
If delivery is delayed, CDB Solutions will inform the customer as soon as possible. Consumers’ statutory rights in the event of late delivery remain applicable. If a shipment cannot be delivered due to a circumstance attributable to the customer, CDB Solutions may charge the customer the reasonable additional costs incurred as a result.
5.3 Risk
For consumers, the risk of loss or damage passes at the moment the consumer, or a third party designated by the consumer other than the carrier, physically takes possession of the goods. If the consumer independently chooses a carrier that was not offered by CDB Solutions, the risk passes upon handover to that carrier, insofar as permitted by law.
For business customers, the risk of loss or damage passes when CDB Solutions transfers the goods to the carrier or the business customer, unless otherwise agreed in writing.
6. Retention of title
All delivered goods remain the property of CDB Solutions until the customer has paid in full all amounts due under the relevant agreement, including any interest and collection costs. Until title has passed, a business customer may not pledge, encumber or dispose of the goods outside the ordinary course of business.
7. Conformity, warranty and complaints
7.1 Statutory conformity
CDB Solutions warrants that the goods and services supplied conform to the agreement. For consumers, the statutory warranty applies: a product must have the characteristics that the consumer may expect under the agreement and on the basis of normal expectations. These Terms do not limit these statutory rights.
7.2 Complaints and inspection
The customer is requested to inspect the goods as soon as possible after receipt. A consumer must report a defect to CDB Solutions within a reasonable period after it has been discovered or could reasonably have been discovered. A business customer must report visible defects no later than 14 days after receipt and hidden defects no later than 14 days after discovery, unless a shorter or longer period follows from the nature of the agreement or mandatory law.
A complaint may be reported via info@cdb-solutions.com. Where possible, please state the order number, a clear description of the problem and relevant photographs. CDB Solutions will confirm receipt of the complaint and aims to provide a substantive response within 14 days or to state the period within which a substantive response can be expected.
7.3 Remedy in the event of a defect
If a product does not conform to the agreement, CDB Solutions will provide an appropriate statutory remedy within a reasonable period and without serious inconvenience to the consumer, such as repair, replacement, price reduction or reimbursement, depending on the circumstances of the case.
7.4 Technically customary deviations
Embroidery, DTF printing, printing and comparable textile finishing may involve minor deviations in colour, position, dimensions, structure, sheen, stretchability or visibility on different textile types that are technically unavoidable or material-related. Such deviations do not constitute a defect if they fall within customary production tolerances and do not materially impair usability or the agreed result. This provision does not affect consumers’ statutory conformity rights.
8. Personalized products and processing on the customer's instructions
8.1 Verification of specifications and proof
The customer is responsible for the accuracy of all personalization data, including spelling, names, numbers, texts, logos, colours, positioning, sizes, quantities and files. Where CDB Solutions provides the customer with a design proposal, digital proof or embroidery file for approval, the customer’s written approval constitutes final confirmation of the specifications.
After written approval, CDB Solutions may commence digitizing, designing, purchasing, printing, embroidering, pressing or another production step. Corrections requested afterwards can only be made insofar as CDB Solutions accepts them in writing; any additional costs, extra delivery time and the need for new production shall be borne by the customer.
8.2 Cancellation or amendment of personalized orders
A request to amend or cancel a personalized order is possible only as long as CDB Solutions has not yet started production or a preparatory step directly related to it. A request is valid only after CDB Solutions has confirmed it in writing.
Once production has started – including, in any event, digitizing, final preparation of production files, purchasing or reserving specific custom work, printing, embroidering, pressing or processing – cancellation and amendments are no longer possible. This is because the product has been made specifically for the customer and, as a rule, cannot be sold to others, or can be sold only at a considerable loss.
For consumers, this provision applies only insofar as the relevant product falls within the statutory exception for personalized products. It does not affect statutory rights in the event of a defect or non-conformity.
8.3 Deviations resulting from customer instructions
If the customer prescribes a specific colour, position, size, material, textile type, technique or other instruction that deviates from CDB Solutions’ advice, CDB Solutions is not liable for a result that is directly caused by that choice, provided that CDB Solutions has informed the customer in advance of a relevant and foreseeable risk or the customer could reasonably have understood that risk.
9. Goods and content supplied by the customer
9.1 Textile and other products supplied
If, at the customer’s request, CDB Solutions embroiders, prints or otherwise works on goods supplied by the customer, the customer remains responsible for the suitability, quality, composition, pre-treatment, washing history and condition of those goods. The customer must inform CDB Solutions in advance of special characteristics or risks, such as coatings, water-repellent layers, chemical pre-treatment, damage, wear, soiling, unknown material types or limited heat resistance.
CDB Solutions cannot guarantee adhesion, wash resistance, colour results, durability, deformation, damage or other material reactions resulting from the characteristics, defects or unsuitability of a product supplied by the customer. CDB Solutions remains responsible, of course, for damage demonstrably caused by an error in the processing it has carried out, insofar as it is legally liable for this.
9.2 Files, logos and designs supplied
The customer supplies files, texts, images, photographs, logos and other content in a usable format and grants CDB Solutions all rights necessary to use them solely for the performance of the agreement. The customer warrants that the supplied content does not infringe the rights of third parties, including copyrights, trademark rights, portrait rights, privacy rights and other intellectual property rights.
The customer indemnifies CDB Solutions against third-party claims arising from the use of content supplied by the customer, insofar as the customer is responsible for that infringement. CDB Solutions may refuse, suspend or terminate an order if, in its reasonable opinion, the content is contrary to the law, public order, morality, third-party rights or CDB Solutions’ business policy.
10. Liability and force majeure
10.1 Liability
Nothing in these Terms limits or excludes liability where limitation or exclusion is not permitted under mandatory law. Consumers’ statutory rights remain fully in force.
With respect to business customers, CDB Solutions is liable only for direct loss that is the direct consequence of an attributable failure to perform. To the extent permitted by law, CDB Solutions’ liability per event is limited to the invoice amount of the agreement to which the liability relates. Liability for indirect loss, consequential loss, loss of profit, lost savings, loss of data, reputational damage and business interruption is excluded, except in the event of intent or deliberate recklessness by CDB Solutions or its management.
10.2 Force majeure
CDB Solutions is not obliged to perform an obligation if it is prevented from doing so by force majeure. Force majeure includes, among other things: disruptions at suppliers, carriers, payment service providers, hosting or telecommunications services, shortages of materials, cyber incidents, fire, government measures, strikes, epidemics, war, natural disasters and other circumstances beyond CDB Solutions’ reasonable control.
In the event of force majeure, CDB Solutions’ obligations are suspended for as long as the force majeure continues. If the force majeure lasts longer than 60 days, either party may terminate the agreement in writing for the part not yet performed, without entitlement to compensation. Work already performed and goods already manufactured may be invoiced proportionately, insofar as permitted by law.
11. Applicable law and competent court
All agreements between CDB Solutions and the customer are governed by Dutch law, excluding the Vienna Sales Convention, insofar as permitted by law.
For consumers, the protection provided by mandatory provisions of the law of the country in which they have their habitual residence remains unaffected where that protection cannot be excluded contractually. This provision is not intended to deprive the consumer of any protection that is mandatory under applicable international or national legislation.
Disputes with business customers shall, insofar as permitted by law, be submitted exclusively to the competent court in the Limburg district, the Netherlands. For consumers, the statutory rules on jurisdiction and choice of forum apply.
12. Dispute resolution and complaints procedure
CDB Solutions is not affiliated with a dispute resolution committee and is not obliged or willing to participate in an out-of-court dispute resolution procedure for consumers. This does not affect the consumer’s right to lodge a complaint with a competent supervisory authority or to submit a dispute to the competent court.
Complaints about products, services, delivery, invoicing or the handling of an order may be submitted via info@cdb-solutions.com. CDB Solutions handles complaints carefully and aims to provide a substantive response within 14 days or to state the reasonable period within which the customer can expect a substantive response.
12.1 Final provisions
If any provision of these Terms proves to be wholly or partly void, voidable or unenforceable, the remaining provisions remain fully in force. In that event, the parties shall replace the provision concerned with a provision that approaches the purpose of the original provision as closely as possible within the limits of the law.
These Terms apply from 20 June 2026 and replace any previous general terms and conditions of CDB Solutions insofar as they had previously been declared applicable.
Appendix 1 - Model withdrawal form
This form only needs to be completed and returned if you wish to withdraw from the agreement and the right of withdrawal applies to your order. The right of withdrawal does not apply to products made to your specifications, which are not prefabricated and are made on the basis of your individual choice or decision, or which are clearly intended for a specific person.
To:
Creative Design and Business V.O.F. / cdb-solutions
Bosstraat 90a
6071 PZ Swalmen
The Netherlands
E-mail: info@cdb-solutions.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) agreement relating to the sale of the following goods (*) / the provision of the following service (*):
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
Ordered on (*) / received on (*): ____________________________________________________________
Name of consumer(s): ____________________________________________________________
Address of consumer(s): ____________________________________________________________
Signature of consumer(s) (only if this form is submitted on paper): ____________________________________________________________
Date: ____________________________________________________________
(*) Delete as appropriate.
